Orders are processed and shipped within 1-2 business days from receipt. Shipments are made using USPS Priority Mail (2-day or 3-day delivery depending on location) for a flat rate fee. Occasionally there may be an exception in shipping time or carrier choice due to order size which the customer will be notified of when determined.
- $11 for standard domestic orders (up to 5lbs)
- $20 for heavy goods / odd size domestic shipping (5-20lbs)
- FREE Domestic Shipping Orders Over $150
We currently do not offer international shipping to all countries, availability for your country will be listed at checkout. We are happy to accommodate special shipping requests (i.e. specific carriers or expedited requests), including shipment to international locations through our Seattle shop. Please email firstname.lastname@example.org or call 206.992.7444 and we will make every effort to fulfill your request.
When shipping internationally every package is subject to a customs charge and this is always the responsibility of the customer.
We hope you are pleased with your purchase! But, we realize things don't always work out.
We will accept returns on full price items for a refund, exchange or store credit 7 days after you receive your purchase. Up to 14 days after receipt of purchase, we accept returns for store credit or exchange ONLY. After 14 days, we cannot accept any returns whatsoever.
If you would like to return or exchange an eligible item please stop by in store or email: email@example.com and return instructions will be sent. Your item must be unused, with original tags and in the same condition that you received it. Returns/exchanges for online purchases must be authorized in advance by email or phone. Items returned without authorization will be denied.
Customers are responsible for return shipping charges. Shipping costs, if applicable, are non-refundable.
SALE ITEMS are all final. Purchases made on sale, with any discount will not be returned under any circumstances.
INTERNATIONAL PURCHASES PLEASE NOTE:
Hammer + Awl will not refund international duties and taxes.
We try to keep things simple, but there are times that policies are subject to change without advanced notice. Items purchased prior to any changes will be reviewed accordingly.
Thank you! Team H+A